🌍 Delivery Information
At StepEase Shop, we’re committed to getting your order to you as quickly and safely as possible, no matter where in the world you are.
📦 Order Processing Time
We aim to process and ship your order within 1–2 business days after it is placed. Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
🚚 Shipping Options
1. Standard Shipping (DHL or FedEx)
Delivery Time: 10–15 business days after dispatch
Shipping Fee: $12.95
Tracking: Available
Coverage: Global (except Asia and remote regions)
2. Free Shipping (EMS)
Delivery Time: 15–25 business days after dispatch
Shipping Fee: Free for orders over $50
Tracking: Available
Coverage: Global (except Asia and remote regions)
Note: EMS shipping is not available for orders under $50
💳 Payment Methods
We accept the following secure payment options:
Visa
MasterCard
JCB
PayPal
🚫 Shipping Limitations
Please note that we currently do not ship to:
Certain regions in Asia
Remote or hard-to-reach areas due to logistical limitations
If you are unsure whether your location is eligible for delivery, feel free to contact us before placing your order.
📬 Customer Support
Have a question or concern about your delivery?
Reach out to our customer care team at:
📧 [email protected]
We’re here to help!