❓ Frequently Asked Questions (FAQ)
Welcome to Step Ease’s FAQ page. Here you’ll find answers to the most commonly asked questions about our products, orders, shipping, and more.
🛍️ Orders & Products
Q: Where can I buy your products?
A: All of our products are available exclusively on our official website: stepeaseshop.com
Q: What kind of products do you sell?
A: We offer a wide selection of quality shoes, clothing, accessories, and bags, including categories like sneakers, boots, jackets, sweaters, and more.
Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or canceled within 12 hours of purchase. Please contact our support team as soon as possible.
🚚 Shipping & Delivery
Q: Which countries do you ship to?
A: We offer global shipping, except to Asia and certain remote regions.
Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days.
Q: What are the shipping options and costs?
A:
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Standard Shipping (DHL or FedEx): $12.95 – arrives in 10–15 business days
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Free Shipping (EMS): Available for orders over $50 – arrives in 15–25 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure payment gateways to protect your data.
🔁 Returns & Exchanges
Q: Can I return my order?
A: Yes, we accept returns within 15 days of receiving your order. Items must be in original condition and unused.
Q: How do I request a return?
A: Please email us at [email protected] with your order number and reason for return. We’ll guide you through the process.
📩 Contact & Support
Q: How do I get in touch with customer service?
A: Reach out to us anytime at [email protected] We’re here to help! Need more help?
Don’t hesitate to contact our support team – your satisfaction is our priority.