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Privacy Policy

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Welcome to Step Ease Shop (“we,” “our,” or “us”). We’re committed to protecting your privacy as you explore our collection of outdoor apparel and adventure gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stepeaseshop.com.

1. Information We Collect

To provide our urban explorers and outdoor adventurers with seamless service, we collect:

• Personal Identification: Name, email address, shipping/billing address, phone number when you make a purchase or create an account.
• Payment Information: Credit card details processed through our secure payment gateways (we don’t store full card numbers).
• Device & Usage Data: IP address, browser type, operating system, pages visited, and referring URLs.
• Location Data: General geographic location for currency conversion and regional offers.
• Communications: Records of customer service interactions and survey responses.

2. How We Use Your Information

Like our gear that bridges urban style with outdoor performance, we use your data to enhance your experience:

• Process orders and deliver your adventure gear worldwide
• Provide customer support for your journey planning
• Improve our website functionality and product offerings
• Send order confirmations and shipping notifications
• Detect and prevent fraudulent transactions
• Personalize recommendations based on your browsing habits
• Comply with legal obligations and protect our rights

3. Data Sharing & Disclosure

We treat your data with the same care we put into crafting our outdoor equipment:

• Service Providers: Trusted partners who assist with payment processing, shipping, and marketing (bound by strict confidentiality agreements).
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.
• Aggregated Data: Non-identifiable information for analytics and market research.

We never sell your personal information to third-party advertisers.

4. International Data Transfers

As we serve adventurers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same vigilance as our payment systems:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited employee access to sensitive data
• Secure servers with firewall protection

While we implement robust security measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

6. Your Rights & Choices

You have control over your personal data, just as you control your adventures:

• Access & Correction: Review and update your account information anytime.
• Data Portability: Request a copy of your personal data in a machine-readable format.
• Deletion: Ask us to delete your personal data, subject to legal requirements.
• Marketing Preferences: Opt-out of promotional emails via the unsubscribe link.
• Cookie Controls: Manage cookies through your browser settings (see Section 7).

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small data files that help:

• Remember your preferences and login status
• Analyze site traffic and performance
• Deliver targeted advertisements (through third-party services)
• Enable social media features

You can control cookies through your browser settings, but disabling them may affect website functionality.

8. Children’s Privacy

Our gear is designed for adventurers of all ages, but our website is not intended for children under 16. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy as our business evolves. Significant changes will be notified via email or website notice. Continued use after changes constitutes acceptance.

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