🔄 Returns & Exchanges
At Step Ease, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make things right with a simple and straightforward return and exchange process.
📦 Return Policy
We accept returns within 15 days of receiving your order. To be eligible for a return, items must meet the following conditions:
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Unused and in original condition
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In original packaging with tags attached
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Returned within 15 days of the delivery date
Please note: Returns received after 15 days will not be accepted.
🔁 How to Request a Return or Exchange
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Contact Us
Email our customer support at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. -
Wait for Confirmation
We will respond within 1–2 business days with instructions and a return shipping address. -
Ship the Item Back
Pack the item securely and ship it using your preferred courier. Return shipping costs are the responsibility of the customer (unless the item arrived damaged or defective).
💡 Exchange Information
Need a different size or color?
We’re happy to offer exchanges for the same item if available in stock. Follow the same steps as a return, and specify the size or variation you want in your email.
❗ Important Notes
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We recommend using a trackable shipping method for returns.
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Refunds (if applicable) will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5–7 business days after we receive and inspect the return.
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Shipping fees are non-refundable unless the return is due to our error (wrong item, damaged on arrival, etc.).
For any questions, reach out to our support team at [email protected]. We’re here to help!
Shop with confidence at stepeaseshop.com – where customer satisfaction is always guaranteed.