📄 Terms and Conditions
Welcome to Step Ease. Please read these Terms and Conditions carefully before using our website at stepeaseshop.com. By accessing or purchasing from our site, you agree to be bound by the following terms
📍 Sales Regions
We ship globally, excluding Asia and certain remote regions. Please contact us prior to purchase if you’re unsure whether your area is covered.
💳 Payment Methods
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We accept the following secure payment options:
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Visa
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MasterCard
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JCB
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PayPal
All transactions are processed in USD. Orders will not be shipped until payment has been successfully received and verified.
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🕒 Order Processing
All orders are processed within 1–2 business days. Once your order is processed, you will receive a confirmation email with tracking details.
🚚 Shipping Information
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Standard Shipping
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Carrier: DHL or FedEx
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Estimated Delivery: 10–15 business days after shipment
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Shipping Fee: $12.95
Free Shipping
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Carrier: EMS
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Estimated Delivery: 15–25 business days after shipment
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Eligibility: Free for orders over $50
Shipping times are estimates and may vary due to external factors such as customs delays or logistical disruptions.
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🔁 Return Policy
You may request a return within 15 days of receiving your order, provided that:
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The product is unused and in original condition
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It is returned in its original packaging
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Proof of purchase is provided
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
📦 Exchanges & Refunds
We allow exchanges for available items upon return of the original product. Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned goods.
📬 Contact Us
For questions regarding our terms, shipping, or return policies, please contact us at:
📧 [email protected]